We believe in our products and offer a 100% satisfaction guarantee. If you are not satisfied with the quality of our products, please contact us within 45 days and we will give you a replacement product or your money back (less shipping costs*).
We will gladly provide a refund for any unopened product purchased from Your True Fulvic. All sealed unopened products in the original purchase condition may be returned to us for a full refund (less shipping costs*) within 60-days after the date the order was placed.
*The cost to ship the product/s back to us is borne by the customer. We do not reimburse in-bound or out-bound shipping costs. All shipping costs are non-refundable.
Please complete this form prior to sending the product to the address below.
Your True Fulvic
7777 Keele Street, Suite 206
Vaughan, ON L4K 1Y7
We will replace any item damaged during shipment once verified. We reserve the right to refuse replacement of damaged items if we are not contacted within 5 days of receipt of your shipment. We will provide you a Return Authorization Number with a postage-paid return label from our courier company unless we expressly give you a Return Authorization Number and tell you to ship it without a label in which case we will refund the shipping cost. We will not reimburse shipping costs if sent without our return label or permission. *Any complaint regarding your order (missing product, incorrect product, damaged etc.) must be made within 5 days of receipt of your shipment.